Common questions
Quick answers. Can't find yours? Ask us.
How do I order?
Add books to your cart and check out, or tap “Ask or order on WhatsApp” on any book. You don't need an account.
How much is delivery, and how long does it take?
It depends on your district and the parcel's weight; checkout shows the exact fee. See Delivery.
How can I pay?
Cash on delivery, or bank transfer. See Payment.
Where's my order?
Your order page shows where it is, and a tracking link once it's posted. Lost the link? Use Find my order with your order number and mobile number.
I have a coupon code. How do I use it?
At checkout, tap “Have a coupon code?” and type the code. A code from one of our parcel cards works once.
The book I want isn't on the website.
Message us on WhatsApp with the title. We may have it, or be able to get it for you.
A book arrived damaged or wrong.
Send us a photo on WhatsApp. See Returns & refunds.
Can I collect my books instead?
Yes, from Athurugiriya (see it on Google Maps). Tell us when you order on WhatsApp, and we'll arrange a time.